Continuous Service Delivery Improvement

To be better than the others is an inherent human craving. It comes by birth. LSI family intentionally has succumbed to this craving. This craving has given birth to the two independent functions of LSI, the Knowledge Management and Improvement Group (MIG-K) and the Process Improvement Team (PIT).

While MIG-K works on managing and improving the knowledge of every employee of the company, the PIT, as LSI calls it, is a dedicated group of people that endeavor in ensuring that the processes are followed by every function and sub-function in the organization. It is the combined responsibility of both these groups to research, innovate, experiment, educate and enforce new processes and practices and bring about a positive change.

While MIG-K works on managing and improving the knowledge of every employee of the company, the PIT, as LSI calls it, is a dedicated group of people that endeavor in ensuring that the processes are followed by every function and sub-function in the organization. It is the combined responsibility of both these groups to research, innovate, experiment, educate and enforce new processes and practices and bring about a positive change.

Process Improvement Team, PIT, as the name suggests, is similar to a ‘PIT Stop’ in a Formula 1 race for every operating function of LSI. So we proudly call it THE PIT STOP.